IT Services Management (ITSM)
Information Technology Services that Meet Customer Needs and Delivers Maximum Benefit
DCCA designs, delivers, tests, manages and modernizes information systems.
We utilize emerging and innovative technology solutions and methodologies to ensure that the right processes, people, and technology are in place in order for our clients to meet their project goals.
Proactive, Process Oriented, and Outcome Driven ITSM Solutions
ITIL-based practices combined with an ISO/IEC 20000 certification and our CMMI Maturity Level form the foundation of our ITSM approach. Our ITMS approach has reduced help desk processing time and improved the quality of response. We have extensive experience in providing both Network and Security Operations Center support (NOC, SOC). Our ITIL-certified personnel perform Tier 1, 2 and 3 help desk responsibilities and all levels (i.e., gold, platinum) of service support of defense, health IT, and intelligence community agencies.
Select ITSM Past Performance
- DCCA supported an intelligence agency with UNIX and Windows desktop, server, network, help desk, technical and system security related support to a user base of approximately 20,000 in a 50 mile radius. This included 700 senior executives in a classified environment. We provided regularly scheduled on call coverage with extended hours as required.
- We supported a DoD agency’s operations and maintenance (O&M) program and provided experienced enterprise service desk, network, database, web, Sharepoint, and Video Teleconferencing (VTC) professional services.